Knowledgebase: Email
Configure iPhone for IMAP with WrenMaxwell
Posted by Tony W Howden on 04 April 2014 01:11 PM

This article provides a full sequence of screenshots to configure an iPhone or iPad device to access IMAP email hosted on a WrenMaxwell server.

(all the images link to a larger image for clarity, just click on the thumbnail image to view the larger image)

1. Select the Settings icon on your device and locate the Mail, Contacts, Calendar item for editing.

The iPad or iPhone have remained fairly constant over all recent revisions of the physical device and the iOS (operating system).

The screenshots used here are from an iPhone 5 with iOS7 but should apply equally to an earlier iPhone model or iOS 5 & 6.

We have not checked iOS4 or earlier, but had tested on an iPad 1 / iOS 4 is known to work ok.

iPhone settings for IMAP wrenmaxwell.com.au
 2. Select Add Account iPhone settings for IMAP wrenmaxwell.com.au
 3. Select Other from the bottom of the list iPhone settings for IMAP wrenmaxwell.com.au

 4. In the New Account screen enter the name of the user (your name) and the full email address for your account. The example is for a new team member called Fred at wrenmaxwell.com.au.

Enter the password provided with the email account.

Edit the description field if you would prefer something different to appear in the display title for this email account.

Double check your spelling !  In the example the email domain is mis-spelt. This will not be picked up by the iphone as it does not know if you are wrong.

Click on Next in the upper right corner when ready.

iPhone settings for IMAP wrenmaxwell.com.au
 5. The next page will show a IMAP (or POP, but we want IMAP) and will display the information you have previously entered. iPhone settings for IMAP wrenmaxwell.com.au

 6. In the section Incoming Mail Server enter the host name as mail.yourdomain.tld where

  • the host portion is always mail.
  • yourdomain is your domain name portion of the hostname
  • tld is the 'top level domain' and country designation for your domain

examples:

  • mail.wrenmaxwell.com.au
  • mail.wrenmaxwell.net.au
  • mail.managingbyproject.com.au

The user name is always the complete account email address and the password should have already been entered but you can overtype it to confirm.

 

iPhone settings for IMAP wrenmaxwell.com.au

 7. the Outgoing server details are exactly the same as in the Incoming Mail Server settings. Copy and paste will make it quicker to complete.

When ready, double check your spelling, and then click on Next in the upper right corner.

iPhone settings for IMAP wrenmaxwell.com.au

7.1. Unless a specific SSL certificate has been provided for your domain (these are available for your business domain), you will get a message to say that it 'Cannot Verify Server Identity'.

This is simply stating that the Security Certificate for our server (i.e. mail1.wrenmaxwell.com.au) does not match the name of your mail.yourdomain.tld hostname.

This is ok, and if you click on Details you will see that the certificate is for *.wrenmaxwell.com.au / Wren Maxwell Pty Ltd and it is safe to proceed.

Click on Continue, and the message will repeat. This is once for the Incoming server and once for the Outgoing server.

iPhone settings for IMAP wrenmaxwell.com.au

 8. Once that is completed the next screen offers to synchronise Mail and Notes from your email client to the server. Notes do not sync with this service and the setting here can be ignored.

Click on Save in the upper right corner.

iPhone settings for IMAP wrenmaxwell.com.au
 9. The account is now saved and there are just a couple of settings that you should be aware of and change if desired. iPhone settings for IMAP wrenmaxwell.com.au
 10. From the screen shown in step 9 select the new account and then click on the Account line in this screen to expand it. iPhone settings for IMAP wrenmaxwell.com.au
 11. In the Account screen, scroll to the bottom of the page and select the Advanced option. iPhone settings for IMAP wrenmaxwell.com.au
 12. The Mailbox Behaviours is the section we need to check. Select the Drafts Mailbox option. iPhone settings for IMAP wrenmaxwell.com.au

 13. By default the setup for an iPhone or iPad is to use the mailbox folders on the device for storage. The advantage of IMAP is that you can collect and process email from muliple devices and computers.

If you do not adjust these settings then email that you send from your device will NOT be included in the IMAP server folders and will only ever be visible on that device.

We strongly recommend that you adjust these standard folders so that all your email drafts, sent and deleted, are moved to the IMAP server so that you can review them from any device that you connect to this email account.

Simply select the related folder from the list under 'On The Server' and select <Advanced to return to the previous screen.

iPhone settings for IMAP wrenmaxwell.com.au

 14. For each of the Drafts, Sent, & Trash (Deleted) emails select the option and adjust so that the storage is On The Server and not on the device.

When done the screen should look like this for each one.

iPhone settings for IMAP wrenmaxwell.com.au

 15. After they are all done, the Advanced Mailbox Behaviours section will now show the 3 Mailboxes as having a corresponding folder on the server.

Select <Account in the upper left and you can click back to the settings saving as you go.

You are now ready to select the Mail icon on your device, collect and send emails with your new account.

iPhone settings for IMAP wrenmaxwell.com.au
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